You own the customer. We do the work at destination — FCL devanning, LCL deconsolidation, per-house-bill reporting and on-carriage anywhere in the United States. Shanghai, Genoa, Ho Chi Minh or Hamburg: we’re the same reliable partner at this end.
You are judged by what happens after the vessel discharges — in a country you’re not standing in, in a time zone that’s asleep when you need an answer. That is the whole job we signed up for.
Consolidated containers broken down against your house bills, each shipment separated, counted, photographed and reported individually.
Terminal pull, same-day strip on scheduled boxes, and the empty returned on time so your line doesn’t bill your client for per diem.
Your client’s cargo delivered to any US address — DC, retail door or residence — on FTL, LTL or final-mile equipment, with POD back to you.
You clear the entry. The last thing you want is to spend the afternoon chasing a trucker on your client’s behalf for a move you don’t get paid for. Hand it to us at release and we close the loop.
Send the arrival notice, B/L and house bill manifest. We acknowledge and set up the file before the vessel berths.
We monitor availability, book the appointment, dray the container and devan it — same day where scheduled.
Piece counts per house bill, photos of anything that doesn’t match, and a clear exception report. No surprises a week later.
On-carriage to each consignee on your instruction, with proof of delivery returned to you.
Our dock runs Monday to Friday, 8:30am–5:00pm Eastern. You get a named account contact rather than a shared inbox, and email sent from Asia or Europe overnight is answered first thing our morning — so you have your update before your own working day ends.
Entirely your call, and we default to staying behind you. You own the relationship and the margin. We will happily deal with the consignee directly on delivery logistics if you ask us to, and just as happily route everything through you if you’d rather we never speak to them.
Per house bill: pieces received against pieces manifested, condition, and photographs of any shortage, overage or damage. You get it the day we strip the container, not at the end of the month.
We have 75,000+ sq ft and we are deliberately not trying to be the biggest building at the port. What we will do is tell you honestly what we can absorb in a given week. If a volume is beyond what we can do well, we’ll say so rather than take it and let your client down in October.
Tell us what’s on the water and where it needs to end up. You’ll have line-item pricing back within one business day — and a straight answer about whether we’re the right fit.